Refund and Returns Policy

7-Day Return Policy
You can return products within 7 days of delivery for a full refund or exchange.

Return Conditions

  • Product must be unused and in original packaging
  • Include all accessories and documentation
  • Provide order number and purchase proof
  • Have to record unboxing and provide the video while applying for exchange or refund.

Non-Returnable Items

  • Used or opened products
  • Damaged products due to misuse
  • Gift cards and downloadable products

How to Return

  1. Contact us at info@chillguybd.com within 7 days You can also message us on WhatsApp and facebook
  2. Customer pays return shipping costs
  3. Refund processed within 7-14 business days after inspection

Refund Method

  • Cash on Delivery orders: Bank transfer or bKash
  • Online payments: Refund to original payment method
  • Processing time: 7-14 business days

Exchanges
Defective products will be replaced free of charge. Contact us immediately upon receiving damaged items.