7-Day Return Policy
You can return products within 7 days of delivery for a full refund or exchange.
Return Conditions
- Product must be unused and in original packaging
- Include all accessories and documentation
- Provide order number and purchase proof
- Have to record unboxing and provide the video while applying for exchange or refund.
Non-Returnable Items
- Used or opened products
- Damaged products due to misuse
- Gift cards and downloadable products
How to Return
- Contact us at info@chillguybd.com within 7 days You can also message us on WhatsApp and facebook
- Customer pays return shipping costs
- Refund processed within 7-14 business days after inspection
Refund Method
- Cash on Delivery orders: Bank transfer or bKash
- Online payments: Refund to original payment method
- Processing time: 7-14 business days
Exchanges
Defective products will be replaced free of charge. Contact us immediately upon receiving damaged items.