Privacy Policy
Last updated: 14 August 2026
This Privacy Policy explains how ChillguyBD (“ChillguyBD”, “we”, “us”, or “our”) processes information when you visit https://chillguybd.com/, shop with us, or communicate with our Facebook and Instagram accounts.
Information we process
- Information you submit when placing an order or contacting us, such as your name, phone number, email address, delivery address, order details, and message content.
- Facebook and Instagram interaction information made available to us by Meta, such as your platform identifier, username or display name, comment or message content, post or comment identifiers, timestamps, and conversation context.
- Technical and usage information needed to secure, troubleshoot, and operate the website and automation.
How we use information
- To process orders, deliver products, provide customer support, and respond to enquiries.
- To identify the product connected to a social-media comment, provide accurate product, price, stock, or availability information, publish a relevant comment reply, and send a private response when appropriate.
- To prevent duplicate replies, detect abuse or sensitive requests requiring human attention, maintain security, and diagnose service problems.
- To comply with applicable law and protect our customers, business, and legal rights.
Automated assistance
Our Facebook and Instagram response system may use automated rules and an artificial-intelligence service to classify product enquiries and draft replies. Order-status, refund, payment, complaint, and other sensitive requests are directed for human handling. Automated replies may be reviewed or corrected by our team.
Service providers and data sharing
We share only the information reasonably needed to operate the service with providers that support our website and communications, including Meta Platforms (Facebook and Instagram), WordPress and WooCommerce, Cloudflare, Make, and OpenRouter. These providers process information under their own terms and privacy practices. We may also disclose information when required by law, to prevent fraud or harm, or in connection with a lawful business transfer.
We do not sell or rent personal information.
Retention
We keep information only for as long as reasonably necessary for the purposes described above, including customer service, accounting, legal, fraud-prevention, and security needs. The comment automation keeps a limited duplicate-prevention record for up to 30 days. Service providers may retain operational records according to their own policies and account settings.
Security
We use reasonable administrative and technical safeguards to protect information. No internet transmission or storage system can be guaranteed to be completely secure.
Your choices and data deletion
You may ask to access, correct, or delete personal information under our control by emailing nurislamk211@gmail.com. For step-by-step deletion instructions, visit User Data Deletion. You can also manage permissions and activity directly through your Facebook or Instagram settings.
Children
Our store and social-media automation are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy when our practices or legal obligations change. The revised date will appear at the top of this page.
Contact
ChillguyBD
Dhaka 1217, Bangladesh
Email: nurislamk211@gmail.com